Customer Care Back Office (Hybrid)

As a key business-to-business partner, this professional serves as the primary point of contact for government agencies and channel partners to resolve user account issues and platform access challenges across corporate portals. The role involves managing daily case workflows, conducting operational quality checks, and analyzing support trends to optimize the customer experience for safety-critical platforms. Collaboration with cross-functional teams and external stakeholders is essential to maintaining seamless support and ensuring high standard outcomes.