Customer Care Officer
DatacenterDynamics(1 year ago)
Jakarta Selatan, IndonesiaOnsiteFull TimeJunior$54,889 - $73,873 (estimated)Customer Service
Apply NowAbout this role
A Customer Care Officer at Bitera Data Center provides front-line support to customers, addressing inquiries and ensuring effective communication between clients and internal teams. The role supports data center service delivery by maintaining SLAs, facilitating escalations to technical teams, and fostering strong customer relationships. The position contributes to customers' digital transformation by enabling seamless interconnection and service continuity.
Required Skills
- Customer Service
- Communication
- Problem Solving
- Troubleshooting
- Escalation
- CRM
- Billing
- Relationship Management
- SLA Management
- Data Center