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Customer Care Operations & Strategy Manager at Payoneer - ApplyBlast

Customer Care Operations & Strategy Manager

Payoneer

11 days ago

3.6 on Glassdoor

Herzliya, Tel Aviv District, Israel

Onsite

Full Time

Manager

0 applicants

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About this role

The Customer Care Operations & Strategy Manager at Payoneer drives strategic transformation of customer care operations by optimizing customer journeys, scaling AI automation, and improving resolution rates. This role involves synthesizing complex data into actionable insights, leading cross-functional alignment, and executing high-impact initiatives to enhance customer satisfaction and operational efficiency. The position requires strong analytical skills, proficiency in data tools, and experience with AI-driven platforms to shape strategy and influence critical decisions.

Responsibilities

Synthesize Voice of Customer and resolution rate data to inform strategic decisions
Lead AI automation strategy and optimize containment rates through sprint planning
Drive cross-functional alignment and execute segment-level service optimization initiatives

Skills

About Payoneer

payoneer.com

Headquarters

New York, New York, United States

Company Size

1001-5000 employees

Founded

2005

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Payoneer is a financial services company that provides cross-border payment, payout, and working capital solutions for businesses, freelancers, and online sellers. Its platform enables users to send and receive international payments, manage funds in multiple currencies, and withdraw money to local bank accounts.