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Customer Care Representative - Advantage at Farmers Insurance - ApplyBlast

Customer Care Representative - Advantage

Farmers Insurance

7 hours ago

3.2 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

The Customer Care Representative - Advantage serves as the primary point of contact for Farmers Insurance customers and agents, addressing inquiries related to coverage, rates, billing, and policy reviews. This fully remote role involves resolving moderately complex insurance issues through multiple communication channels while adhering to compliance and legal requirements. The position offers paid training through the University of Farmers to ensure success in supporting customers and agents.

Responsibilities

Deliver exceptional customer service and resolve insurance inquiries
Navigate multiple systems to access account information and policy details
Escalate unresolved issues and partner with internal departments for resolution

Skills

About Farmers Insurance

farmers.com

Headquarters

Woodland Hills, California, United States

Company Size

10001+ employees

Founded

1928

View Profile

Farmers Insurance is a leading provider of home, auto, and life insurance, dedicated to equipping customers with tailored coverage options. With over 4,000 customers switching to Farmers each day, the company is known for its competitive discounts and efficient claim services. Farmers Insurance aims to simplify the insurance process, making it easier for clients to find the protection they need for their valuable assets. With a commitment to excellent customer service and a broad variety of products, Farmers Insurance remains a trusted choice in the insurance industry.