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Customer Care Representative at Farmers Insurance - ApplyBlast

Customer Care Representative

Farmers Insurance

7 hours ago

3.2 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

The Customer Care Representative at Farmers Insurance serves as the primary point of contact for customers and agents, addressing inquiries related to insurance coverage, rates, billing, and policy reviews. This fully remote role requires strong problem-solving skills and the ability to navigate multiple systems to deliver exceptional customer service. The position involves resolving moderately complex issues, escalating advanced support needs, and maintaining compliance with legal and underwriting guidelines.

Responsibilities

Deliver exceptional customer service and resolve insurance inquiries
Communicate with customers and agents via multiple channels
Document customer interactions and escalate unresolved issues

Skills

Qualifications

Producer/Agent Property and Casualty license

About Farmers Insurance

farmers.com

Headquarters

Woodland Hills, California, United States

Company Size

10001+ employees

Founded

1928

View Profile

Farmers Insurance is a leading provider of home, auto, and life insurance, dedicated to equipping customers with tailored coverage options. With over 4,000 customers switching to Farmers each day, the company is known for its competitive discounts and efficient claim services. Farmers Insurance aims to simplify the insurance process, making it easier for clients to find the protection they need for their valuable assets. With a commitment to excellent customer service and a broad variety of products, Farmers Insurance remains a trusted choice in the insurance industry.