Customer Care Representative

Hive Health

3 months ago

3.5 on Glassdoor

Pasig

Hybrid

Full Time

Junior

0 applicants

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About this role

The Customer Care Representative at Hive Health and HPPI addresses member inquiries and concerns regarding healthcare plans and care availabilities through calls and messaging platforms, ensuring a patient-centric approach. This role involves collaborating with various departments for stakeholder feedback, resolving issues creatively and proactively, and documenting communications accurately. Candidates should have a Bachelor's Degree in a nursing or medical field and possess strong communication skills, with the flexibility to work hybrid shifts as needed.

Skills

Qualifications

Bachelor’s Degree preferably in a nursing or medical related field

About Hive Health

ourhivehealth.com

Hive Health is a digital platform providing accessible and affordable Health Maintenance Organization (HMO) plans tailored specifically for small to medium enterprises (SMEs) in the Philippines. Focused on enhancing employee wellness, the platform offers a comprehensive range of benefits including teleconsultations, mental health services, and various healthcare coverages through an extensive network of accredited hospitals and clinics. With an emphasis on user-friendly technology, Hive Health simplifies health insurance management for both employees and HR teams, promoting a healthier and more productive workplace.