Customer Care Representative

Hive Health(1 month ago)

HybridFull TimeJunior$54,092 - $72,564 (estimated)Growth

About this role

The Customer Care Representative at Hive Health and HPPI addresses member inquiries and concerns regarding healthcare plans and care availabilities through calls and messaging platforms, ensuring a patient-centric approach. This role involves collaborating with various departments for stakeholder feedback, resolving issues creatively and proactively, and documenting communications accurately. Candidates should have a Bachelor's Degree in a nursing or medical field and possess strong communication skills, with the flexibility to work hybrid shifts as needed.

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Required Skills

Member Support
Problem Solving
Interpersonal Skills
Verbal Communication
Written Communication
Stakeholder Feedback
Customer Support
Account Management
English Proficiency
Filipino Proficiency

+3 more

Qualifications

Bachelor’s Degree preferably in a nursing or medical related field

About Hive Health

ourhivehealth.com

Hive Health is a digital platform providing accessible and affordable Health Maintenance Organization (HMO) plans tailored specifically for small to medium enterprises (SMEs) in the Philippines. Focused on enhancing employee wellness, the platform offers a comprehensive range of benefits including teleconsultations, mental health services, and various healthcare coverages through an extensive network of accredited hospitals and clinics. With an emphasis on user-friendly technology, Hive Health simplifies health insurance management for both employees and HR teams, promoting a healthier and more productive workplace.