Customer Care Representative
Dynacare
About this role
Dynacare is seeking a Customer Care Representative responsible for providing professional and timely support to internal and external customers via email and phone, supporting order management, resolving inquiries and escalations, and collaborating with operational teams. The role involves handling service requests, tracking data, and following standard operating procedures to meet service level agreements.
Skills
About Dynacare
dynacare.caDynacare is a Canadian medical laboratory and diagnostic services company that provides clinical testing, specimen collection and related healthcare services to patients, clinicians and employers. It offers a broad range of testing including routine blood work, genetics and specialty tests (including pharmacogenomics and genetic counselling), occupational health and wellness programs, and employer health solutions. Dynacare operates community collection centres and delivers timely results and reporting through clinician services and patient portals. The company emphasizes accredited laboratory processes, quality assurance and patient support to help with diagnosis, treatment and preventive care.
About Dynacare
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$38k
per year