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Customer Care Representative at Loyola Medicine - ApplyBlast

Customer Care Representative

Loyola Medicine

5 months ago

3.1 on Glassdoor

Ann Arbor, Mi

Onsite

Full Time

Junior

0 applicants

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About this role

A Customer Care Representative in the Regional Call Center handles inbound and outbound calls to assist patients and families within the healthcare system. The role involves documenting call information, managing emergency alarms, and collaborating with internal clinical staff to ensure proper patient support.

Responsibilities

Respond to inbound patient and family calls
Document call information in electronic systems
Monitor emergency alarm and weather alert systems
Process consulting requests for nursing groups
Coordinate pagers and handle equipment repairs

Skills

Qualifications

High School Diploma or GED

About Loyola Medicine

loyolamedicine.org

Headquarters

Maywood, Illinois, United States

Company Size

5001-10000 employees

View Profile

Loyola Medicine is a not-for-profit health system providing comprehensive medical care across its hospitals and outpatient facilities in Illinois, including Loyola University Medical Center, Gottlieb Memorial Hospital, and MacNeal Hospital. The organization offers urgent and specialty care, telehealth visits, online scheduling, patient portal access (MyChart), and streamlined access to medical records and billing.