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Customer Care Representative at Metergy Solutions - ApplyBlast

Customer Care Representative

Metergy Solutions

2 months ago

3.0 on Glassdoor

North York, Ontario, Canada

Onsite

Temporary

Medior

0 applicants

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About this role

The Customer Care Representative at Metergy Solutions serves as a subject matter expert handling complex billing issues, escalations, and non‑routine service challenges. The role requires advanced analysis, strong judgment, and deep system knowledge while providing high‑quality support via phone and email. The representative also contributes to process improvements, knowledge sharing, and continuous operational excellence.

Responsibilities

Analyze and resolve complex billing corrections
Manage high‑complexity customer inquiries and escalations
Identify trends and contribute to process improvements

Skills

About Metergy Solutions

metergysolutions.com

Headquarters

Markham, Ontario, Canada

Company Size

51-200 employees

Founded

2005

View Profile

Metergy Solutions is a North American submetering provider with over 20 years of turnkey experience delivering metering programs for residential and commercial buildings. They handle all project phases—design, sales, engineering, installation, commissioning, call-centre support and utility billing—under one roof for both retrofits and new construction. Their integrated services and customer-facing tools help property owners accurately allocate utility costs, simplify billing, and streamline resident support.