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Customer Care Representative at AvidXchange, Inc. - ApplyBlast

Customer Care Representative

AvidXchange, Inc.

1 month ago

Charlotte, North Carolina, United States

Onsite

Full Time

Junior

0 applicants

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About this role

AvidXchange is hiring a Customer Care Representative to join its Service team, handling customer inquiries via phone, email, and chat. The role focuses on troubleshooting issues, providing product guidance, and ensuring customer satisfaction while meeting performance metrics.

Responsibilities

Resolve customer inquiries via phone, email, and chat
Troubleshoot and de‑escalate customer issues
Provide product training and documentation to customers

Skills

About AvidXchange, Inc.

avidxchange.com

Headquarters

Charlotte, North Carolina, United States

Company Size

1001-5000 employees

Founded

2000

View Profile

AvidXchange is a software company that provides accounts payable automation and payment solutions for middle‑market businesses and their suppliers. Its cloud platform digitizes invoice capture, approval workflows, and supplier payments (ACH, virtual card, and check), and integrates with major ERPs to streamline AP operations. AvidXchange also operates a supplier payments network and offers industry‑specific services for sectors like real estate, construction, and financial services. The company’s tools aim to increase efficiency, accuracy, controls, and speed while reducing manual work and payment risk.