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Customer Care Representative at Sparrow - ApplyBlast

Customer Care Representative

Sparrow

1 month ago

3.6 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

This role focuses on providing innovative solutions to address customer questions, issues, and concerns through various communication channels. The position involves resolving product and software-related inquiries, assisting with tax calculations, and troubleshooting technical problems. Representatives are expected to de-escalate issues, escalate interactions when necessary, and maintain detailed records for auditing purposes.

Responsibilities

Resolve customer questions and concerns via phone, video, email, chat, and social media
Troubleshoot and resolve product and software-related issues using defined practices
Assist customers with tax questions, calculations, and utilize articles to provide guidance

Skills

About Sparrow

sparrow.com

Headquarters

Sheqef, Southern District, Israel

Company Size

1-10 employees

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Sparrow is a leave management platform that makes employee time-off simple and stress-free for HR teams, managers, and employees. It centralizes requests, approvals, accruals, calendars, and reporting while automating policy enforcement and compliance to reduce administrative overhead. Sparrow connects with existing HR, payroll, and calendar systems to keep leave data synced across tools and provide a clear self‑service experience. The company recently raised a $35M Series B to scale its product and reach.