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Customer Service Agent/Representative at Sparrow - ApplyBlast

Customer Service Agent/Representative

Sparrow

7 days ago

3.6 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

The Customer Service Agent/Representative is a fully remote role within the Contact Center responsible for receiving, investigating, and resolving customer inquiries across phone, email, chat, and other channels. The position primarily supports Veterans with the MDE process and related portal inquiries, requiring accurate documentation and adherence to established policies. This role involves rotational shifts and mandatory training, with a focus on maintaining high-quality customer interactions and timely resolution of issues.

Responsibilities

Receive and resolve customer inquiries via phone, email, chat, and SMS
Document customer interactions accurately in Case Management or CRM systems
Provide support on MDE process and Veteran facing portal inquiries

Skills

About Sparrow

sparrow.com

Headquarters

Sheqef, Southern District, Israel

Company Size

1-10 employees

View Profile

Sparrow is a leave management platform that makes employee time-off simple and stress-free for HR teams, managers, and employees. It centralizes requests, approvals, accruals, calendars, and reporting while automating policy enforcement and compliance to reduce administrative overhead. Sparrow connects with existing HR, payroll, and calendar systems to keep leave data synced across tools and provide a clear self‑service experience. The company recently raised a $35M Series B to scale its product and reach.