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Customer Care Representative at Metergy Solutions - ApplyBlast

Customer Care Representative

Metergy Solutions

19 days ago

3.0 on Glassdoor

Toronto, Ontario, Canada

Onsite

Contract

Medior

0 applicants

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About this role

The Customer Care Representative serves as a subject matter expert responsible for resolving complex billing issues, customer escalations, and non-routine service challenges. This on-site role requires advanced analysis, sound judgment, and deep system knowledge to manage high-complexity inquiries and contribute to process optimization. The position involves handling inbound calls and emails while supporting continuous improvement and team capability building.

Responsibilities

Resolve complex billing issues and customer escalations
Analyze and validate advanced move in and move out activities
Investigate multi-system discrepancies and manage payment arrangements

Skills

About Metergy Solutions

metergysolutions.com

Headquarters

Markham, Ontario, Canada

Company Size

51-200 employees

Founded

2005

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Metergy Solutions is a North American submetering provider with over 20 years of turnkey experience delivering metering programs for residential and commercial buildings. They handle all project phases—design, sales, engineering, installation, commissioning, call-centre support and utility billing—under one roof for both retrofits and new construction. Their integrated services and customer-facing tools help property owners accurately allocate utility costs, simplify billing, and streamline resident support.