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© All Rights Reserved. ApplyBlast.com
Barnes & Noble
The Customer Care Representative at Barnes & Noble provides exceptional service and support across various business lines, including the B&N.com website, Membership Program, NOOK e-readers, and retail stores. The role involves addressing customer inquiries via phone, email, or chat, troubleshooting issues, and logging relevant information to enhance the overall customer experience. This position requires effective problem-solving, clear communication, and the ability to manage multiple queues and skill sets within a call center environment.
Barnes & Noble is a leading U.S. bookseller operating a nationwide network of retail bookstores and an online store (BN.com) that sells books, magazines, toys, games, gifts, and educational products. The company also offers the NOOK digital platform and e-readers, along with in-store events, cafés, and community-focused shopping experiences. After a 2019 acquisition by Elliott Advisors, CEO James Daunt emphasized improving store operations, curated inventory, and local autonomy. Customers choose Barnes & Noble for its broad selection, large physical footprint, and the combination of in-person discovery with online convenience.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Barnes & Noble.
Barnes & Noble didn’t post a salary, so this is our estimate from similar listings.
15% below the average for this role