Smartestenergy
The Customer Care Specialist I supports the customer lifecycle by managing onboarding, enrolling customers, and resolving inquiries via phone, email, or cases. This role ensures high-quality service delivery and collaborates with Sales and Billing teams to address customer needs and resolve billing questions. The position involves utilizing SmartestEnergy's Billing System and Salesforce CRM to process transactions and manage customer satisfaction trends.
Headquarters
London, England, United Kingdom
Company Size
501-1000 employees
Founded
2001
SmartestEnergy is a people-powered energy company that works with customers, businesses, generators, brokers and trading counterparties to deliver creative energy solutions. It offers energy supply, wholesale trading, risk-managed procurement and asset‑optimisation services, helping clients monetise renewable and distributed energy assets and participate in flexibility markets. Combining trading expertise, market access and technology, SmartestEnergy designs tailored commercial contracts (including PPAs and bespoke supply agreements) and flexibility arrangements to manage cost and risk. Customers choose the company for pragmatic, hands‑on account management and market-driven solutions.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Smartestenergy.
25% above the average for this role
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