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Customer Care Specialist II at Cox Automotive Inc. - ApplyBlast

Customer Care Specialist II

Cox Automotive Inc.

3 months ago

Cherryville, NC

Hybrid

Full Time

Senior

0 applicants

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About this role

A Customer Care Specialist II at Cox Automotive ensures a best-in-class customer experience by managing high volumes of inbound and outbound calls for fleet maintenance and service requests. The role involves accurately documenting customer contacts, originating transactions, coordinating towing and vendor scheduling, and dispatching service requests to support fleet operators.

Responsibilities

Field high volume of inbound and outbound customer calls
Document customer contacts accurately in all systems
Coordinate towing and schedule outside vendors for emergencies
Assign service requests to respective markets for dispatching
Maintain positive customer rapport to encourage repeat business

Skills

Qualifications

Associate degree or high school diplomaValid driver's license

About Cox Automotive Inc.

coxautoinc.com

Headquarters

Atlanta, Georgia, United States

Company Size

10001+ employees

View Profile

Cox Automotive Inc. is a leading provider of data-driven solutions that transform the automotive experience for dealers, fleets, lenders, and consumers. By modernizing how vehicles are bought, sold, owned, and utilized, Cox Automotive enhances the automotive ecosystem. The company leverages technology and analytics to offer innovative tools and services that streamline operations and improve customer engagement in the automotive industry.