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Customer Care Specialist at Koala Health - ApplyBlast

Customer Care Specialist

Koala Health

4 months ago

Remote

Contract

Junior

0 applicants

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About this role

A Customer Experience Associate at Koala Health serves as the primary point of contact for pet owners and veterinarians, managing interactions across phone, email, and chat channels. The role involves resolving medication and product inquiries, providing technical website support, and escalating feedback to improve the customer experience in a fast-paced virtual environment.

Responsibilities

Assist customers with product and service inquiries via phone and email
Manage inbound and outbound calls and messages across multiple channels
Provide technical support to customers navigating the company website
Proactively identify and resolve anticipated customer issues during interactions
Escalate feedback to improve the overall customer experience and operations

Skills

Qualifications

High School Diploma

About Koala Health

koala.health

Headquarters

Boston, Massachusetts, United States

Company Size

11-50 employees

Founded

2021

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Koala Health is a pet health company providing veterinarian-approved medications and health products for dogs and cats. They verify prescriptions with vets, sort and package medications by date and time for accurate dosing, and offer home delivery with free shipping on orders over $45, plus free refills of medications.