Customer Concierge
Vero Networks
About this role
The Customer Concierge at Vero Fiber is responsible for assisting new customers during their transition to fiber internet, providing setup and troubleshooting support, and delivering a high-quality, empathic customer experience. This part-time role involves visiting customers at their homes to ensure a seamless onboarding process and reinforcing the company's commitment to service excellence.
Skills
About Vero Networks
verofiber.comVero Fiber is a regional ISP that builds and operates gigabit fiber networks to deliver high‑speed internet to homes and businesses across multiple U.S. markets (notably California and Colorado). They emphasize affordable, straightforward plans with no hidden fees, no data caps, and no long‑term contracts. Vero rolls out service via community "fiberhood" builds and provides online tools to check address availability. The company positions itself as a customer‑focused alternative to incumbents, prioritizing fast, reliable connectivity and transparent pricing.
About Vero Networks
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Vero Networks.
Salary
$38k – $55k
per year