Customer Consultant

Encore Capital Group(19 days ago)

Telford, United KingdomOnsiteFull TimeJunior$31,999 - $0Customer Service

About this role

Call Centre Agent at Orbit Credit Services based in Telford, joining the team to support water clients with debt resolution and customer financial wellbeing. The role starts on 23rd March 2026 and includes a structured four-week induction and ongoing training. The position is office-based within a ~200-person Telford site and offers shift-based hours, holiday entitlement, and employee wellbeing benefits.

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Required Skills

Inbound Calls
Outbound Calls
Customer Service
Empathy
Communication
Call Handling
Vulnerable Support
Training
Shift Work
Problem Solving

Qualifications

Right To Work In UK
Basic Credit Check
Criminal Background Check

About Encore Capital Group

encorecapital.com

Encore Capital Group is a financial services company specializing in the management and servicing of consumer debt. The company supports individuals in resolving their financial obligations by providing tailored solutions and resources that empower them to regain control over their finances. Encore Capital operates through various subsidiaries to offer services in debt collection, credit recovery, and financial literacy, ensuring compliance with regulatory standards while fostering positive engagement with consumers. Their mission revolves around helping people achieve financial stability and improving overall customer experiences in the debt resolution process.

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