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Customer Consultant at Encore Capital Group - ApplyBlast

Customer Consultant

Encore Capital Group

4 months ago

4.0 on Glassdoor

Hull, United Kingdom

Hybrid

Full Time

Junior

0 applicants

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About this role

A passionate and resilient Customer Consultant joins the BFI Team at Wescot Credit Services to support customers on their journey to financial wellbeing. Acting as the first point of contact, this role involves handling inbound and outbound calls with empathy to identify vulnerability and deliver difficult news. The position requires active listening and the ability to guide individuals toward positive steps for their financial health within a supportive, people-focused environment.

Responsibilities

Handle inbound and outbound calls with professionalism and care
Identify customer vulnerability and ensure appropriate support delivery
Deliver difficult financial news with empathy and clarity
Guide customers toward positive steps for financial health
Collaborate with the team to adhere to regulatory requirements

Skills

About Encore Capital Group

encorecapital.com

Headquarters

San Diego, California, United States

Company Size

5001-10000 employees

Founded

1953

View Profile

Encore Capital Group is a global specialty finance company with operations and investments across North America, Europe, Asia, and Latin America. Through its subsidiaries, Encore purchases and services portfolios of receivables from major banks, credit unions, and utility providers, with customer service and regulatory compliance at the core of its collections strategy. A publicly traded company on the NASDAQ (ticker: ECPG), Encore's mission is to create pathways to economic freedom for consumers while delivering attractive returns to shareholders.