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Customer Contact Comms Associate-Messaging at Accenture - ApplyBlast

Customer Contact Comms Associate-Messaging

Accenture

4 months ago

3.9 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

As a Customer Contact Comms Associate operating at a Senior Analyst level within Accenture's Intelligent Operations center, you will support business customers through digital messaging channels including live chat and online forms. This role focuses on resolving account, product, and service-related inquiries while identifying commercial opportunities to drive sales and enhance customer retention within the telecommunications or technology sector.

Responsibilities

Manage inbound chat interactions with business customers via digital messaging platforms
Resolve queries regarding billing, digital services, product, and handset support
Identify cross-selling and retention opportunities during customer engagements
Document interactions accurately within CRM systems while adhering to data protection standards
Collaborate with internal teams to resolve complex or escalated technical issues

Skills

Qualifications

Any Graduation

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.