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Customer Contact Comms Associate-Messaging at Accenture - ApplyBlast

Customer Contact Comms Associate-Messaging

Accenture

4 months ago

3.9 on Glassdoor

Mumbai, India

Hybrid

Full Time

Senior

0 applicants

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About this role

A Business Inbound Messaging (Chat) Agent at Accenture supports business customers through digital channels, resolving inquiries related to billing, digital services, and device support while driving sales and retention opportunities. Operating at a Senior Analyst level, the role requires strong commercial awareness, advanced problem-solving skills, and the ability to manage multiple concurrent chats within a fast-paced technology environment.

Responsibilities

Manage inbound chat interactions with business customers via digital platforms
Resolve billing, device, and product service enquiries promptly
Identify upselling, cross-selling, and retention opportunities during chats
Accurately document customer interactions and outcomes within CRM systems
Collaborate with internal teams to resolve complex or escalated issues

Skills

Qualifications

Any Graduation

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.