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Customer Contact Comms Associate-Voice at Accenture - ApplyBlast

Customer Contact Comms Associate-Voice

Accenture

4 months ago

3.9 on Glassdoor

Mumbai, India

Hybrid

Full Time

Junior

0 applicants

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About this role

The Customer Contact Comms Associate aligns with the Customer Support vertical to manage and resolve customer queries, handle escalations, and provide resolutions within SLA guidelines. This individual contributor role focuses on solving routine problems using established guidelines while coordinating across various digital and in-person touchpoints. The position requires proficiency in English and the ability to work in rotational shifts to maintain seamless omnichannel customer service.

Responsibilities

Resolve routine customer problems using established guidelines
Manage and de-escalate dissatisfied customer complaints
Ensure all fault closures meet strict SLA requirements
Coordinate customer interactions across digital and in-person channels
Work in rotational shifts to support global customer needs

Skills

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.