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Customer Contact Comms Associate-Voice at Accenture - ApplyBlast

Customer Contact Comms Associate-Voice

Accenture

4 months ago

3.9 on Glassdoor

Mumbai, India

Hybrid

Full Time

Junior

0 applicants

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About this role

A Customer Contact Comms Associate at Accenture manages customer queries, handles escalations, and resolves complaints across multiple digital and in-person channels. This role operates within the Customer Support vertical, ensuring issues are closed within Service Level Agreements while coordinating efforts to enhance customer satisfaction.

Responsibilities

Resolve routine customer problems using precedents and guidelines
Handle customer complaints and manage escalations effectively
Close faults and complaints within defined Service Level Agreements
Coordinate customer communication across digital and in-person touchpoints
Perform under pressure while meeting strict departmental deadlines

Skills

Qualifications

Any Graduation

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.