Customer Contact Comms Associate
Accenture Federal Services(18 days ago)
About this role
The role involves supporting customer contacts via voice, email, and messaging channels, aiming to resolve issues and queries while providing a seamless experience across multiple platforms. It emphasizes delivering professional service, maintaining positive relationships, and adhering to established guidelines for incident management.
Required Skills
- Customer Service
- Support
- Incident Management
- Documentation
- Troubleshooting
- Communication
- Multichannel Support
- Problem Solving
- Customer Satisfaction
About Accenture Federal Services
accenture.comAccenture is a global professional services firm that helps organizations transform through strategy, consulting, technology and operations. It combines deep industry expertise with advanced capabilities in cloud, AI, security and digital services to design, build and run scalable solutions. Accenture works with clients across industries to prioritize business strategy, technology readiness and organizational readiness to accelerate value. The company is known for its large global delivery network and partnerships with major technology providers to support end-to-end change from strategy to implementation.
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