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Customer Contact Comms Associate at Accenture - ApplyBlast

Customer Contact Comms Associate

Accenture

3 months ago

3.9 on Glassdoor

Gurugram, India

Onsite

Full Time

Junior

0 applicants

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About this role

A Customer Contact Comms Associate at Accenture manages and resolves customer queries, escalations, and complaints across various digital and in-person channels. The role involves analyzing lower-complexity problems, adhering to Service Level Agreements (SLAs), and maintaining strong client relationships through email, chat, and phone interactions.

Responsibilities

Manage and resolve customer queries and complaints across multiple channels
Analyze and solve lower-complexity customer problems within SLA timelines
Handle escalations and provide best resolutions for dissatisfied customers
Maintain strong client relationships through effective communication
Interact with peers and supervisors to update on case progress

Skills

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.