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Customer Contact Comms New Associate-Voice at Accenture - ApplyBlast

Customer Contact Comms New Associate-Voice

Accenture

4 months ago

3.9 on Glassdoor

Bengaluru

Onsite

Full Time

Junior

0 applicants

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About this role

As a Customer Contact Comms New Associate at Accenture, you will join the Customer Support vertical to manage and resolve customer queries, handle escalations, and ensure complaints are closed within SLAs. This entry-level role focuses on providing best resolutions across various communication channels by following detailed instructions and working within a supportive team environment.

Responsibilities

Manage and resolve customer queries across multiple channels
Handle escalations and complaints for dissatisfied customers
Ensure all faults and complaints are closed within SLAs
Collaborate with team members to provide best resolutions
Follow detailed instructions and general guidelines for routine problems

Skills

Qualifications

Any Graduation

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

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Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.