Customer Contact Management Analyst Latam

The Customer Contact Management Analyst at Sanofi manages and resolves customer requests, disputes, and claims within the Order to Cash function for Latam markets. This role involves registering cases in systems, coordinating with internal and external stakeholders to investigate issues, and ensuring consistent classification for root cause analysis. The position focuses on achieving high first-call resolution rates and delivering a positive customer experience while adhering to defined service level targets.