Customer Contact Management Senior Analyst (Spanish Speaker)

Sanofi(21 days ago)

HybridFull TimeMedior$42,000 - $48,000Customer Service

About this role

This role involves managing customer inquiries, requests, claims, and returns, ensuring effective communication and resolution while maintaining high standards of customer experience. It requires coordinating with internal and external stakeholders to investigate and resolve issues, following defined procedures, and supporting process improvements within the Order to Cash function. The position offers opportunities for growth within a dynamic, international healthcare environment focused on innovation and service excellence.

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Required Skills

Salesforce
SAP
Microsoft Excel
Customer Service
Process Improvement
Order Management
Claims Handling
Communication Skills
Problem Solving
Stakeholder Coordination

About Sanofi

sanofi.com

Sanofi is a research & development-driven, AI-powered healthcare biopharma company committed to improving lives through innovative medicines & vaccines.

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