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Customer Contact Manager at US Foods - ApplyBlast

Customer Contact Manager

US Foods

2 months ago

3.3 on Glassdoor

Onsite

Full Time

Manager

0 applicants

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About this role

The role leads a team of customer contact representatives, overseeing daily operations, performance metrics, and customer service initiatives. It involves coaching staff, managing workforce scheduling, handling escalated issues, and driving continuous improvement to ensure high customer satisfaction and support sales growth.

Responsibilities

Lead and develop customer contact team
Manage daily operations and performance metrics
Drive customer service initiatives and project delivery

Skills

Qualifications

Bachelors degree

About US Foods

usfoods.com

Headquarters

Rosemont, Illinois, United States

Company Size

10001+ employees

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US Foods® is one of America's leading food distributors servicing restaurants, the healthcare industry, and more. Learn about our food supply services today.