Customer Contact Transformation Lead

PA Consulting

27 days ago

London, United Kingdom

Hybrid

Full Time

Senior

0 applicants

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About this role

A Principal Consultant role specializing in Customer Contact Technology at PA Consulting involves leading technology-driven transformation projects with a focus on AI, contact centre technology, and client consulting. The position emphasizes developing customer contact strategies, supporting platform rollouts, and industry thought leadership within a collaborative environment.

Skills

About PA Consulting

paconsulting.com

PA Consulting is a global strategic management and innovation consultancy that combines strategy, technology and engineering to help organisations transform, develop new products and bring ideas to market. The firm focuses on innovation-led transformation aimed at building a positive human future, applying capabilities in digital, data, design and R&D across sectors such as healthcare, energy, government and financial services. PA offers end-to-end services from strategy and product development to digital transformation and operational change, working with clients to solve complex business and technical challenges. Its work is summed up by a focus on ingenuity—turning creative ideas into practical outcomes.