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Customer Enablement Lead at Alloy - ApplyBlast

Customer Enablement Lead

Alloy

12 days ago

4.7 on Glassdoor

New York City, New York, United States

Hybrid

Full Time

Senior

0 applicants

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About this role

The Customer Enablement Lead at Alloy builds and runs the customer enablement program, focusing on capturing knowledge, creating training content, and measuring program effectiveness. This role works closely with cross-functional teams to ensure customers have a seamless experience and provides critical feedback to the Product and Design teams to improve the platform. The position involves auditing existing resources, delivering scalable training for new customers, and establishing a feedback loop to address customer friction points.

Responsibilities

Audit and consolidate existing customer enablement resources and documentation
Deliver scalable training programs for new and existing customers
Build product release enablement programs and facilitate feedback loops

Skills

About Alloy

alloy.com

Headquarters

New York, New York, United States

Company Size

201-500 employees

Founded

2015

View Profile

Alloy is the global AI-powered identity and fraud prevention platform built for banks, credit unions, fintechs, and sponsor banks. It offers a unified platform combining an open data ecosystem (270+ partner integrations), an orchestration and decisioning engine, and an Actionable AI suite to automate onboarding, full-lifecycle fraud prevention, and end-to-end compliance including KYC/KYB, AML, and transaction monitoring. Alloy helps financial institutions accelerate customer onboarding, stop fraud across the customer lifecycle, and maintain regulatory compliance at scale.