Customer Engagement Assistant (TAL Social Media)

Takealot Group(4 months ago)

RemoteFull TimeJunior$44,426 - $59,915 (estimated)Customer Service

About this role

The Customer Engagement Assistant at takealot.com is a customer-facing role within the Customer Service team supporting Takealot and associated brands. The position sits in a fast-paced, entrepreneurial e-commerce environment in Cape Town and reports to the Customer Services Team Leader. The role contributes to delivering a high-quality customer experience and continuous improvement across customer interactions.

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Required Skills

Social Media
Complaint Resolution
Customer Retention
Escalation Management
Account Navigation
Policy Research
Liaison
Root Cause
Adhoc Processing
Ownership

+12 more

Qualifications

Senior Certificate or Higher
6-12 Months Customer Service Experience

About Takealot Group

takealot.com

Takealot is South Africa’s largest online retailer and marketplace, offering millions of products across electronics, home, beauty, books and more. Founded in 2011 and now part of the Prosus (Naspers) group, it combines its own retail inventory with a third‑party seller marketplace alongside integrated payments and logistics. The company operates fulfilment centres and local delivery services to enable fast shipping, returns and customer support, and offers a mobile app and frequent promotions to drive convenience. Consumers and merchants use Takealot for its broad selection, local infrastructure and leading brand presence in the South African e‑commerce market.