Customer Retention Specialist

Service Experts LLC(6 days ago)

OnsiteFull TimeMedior$64,665 - $89,350 (estimated)Customer Service

About this role

A Customer Retention Specialist at Service Experts focuses on maintaining customer relationships and supporting contact center operations for the company’s HVAC products and programs. The role is based at the Richardson, TX headquarters and emphasizes professional customer interactions to support retention and satisfaction.

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Required Skills

Customer Service
Complaint Resolution
De-Escalation
Retention Strategies
Billing
Contract Transfers
CRM
Microsoft Outlook
Data Integrity
Communication

Qualifications

High School Diploma

About Service Experts LLC

serviceexpertsjobs.com

Service Experts is a nationwide home-services company specializing in HVAC (heating, ventilation, and air conditioning), indoor air quality, and plumbing for residential and light-commercial customers. It operates a network of local service centers and franchises that provide installation, repair, and maintenance services. This jobs site showcases career opportunities — from technicians and installers to support roles — and highlights training, benefits, and pathways for advancement. The company emphasizes customer-focused service and technician development across many U.S. markets.