Customer Engagement Assistant (TAL Social Media)

Takealot Group(5 months ago)

RemoteFull TimeJunior$32,466 - $44,052 (estimated)Customer Service

About this role

The Customer Engagement Assistant joins takealot.com's Customer Service team supporting the e-commerce business and associated brands. The role operates in a fast-paced, dynamic environment and reports to the Customer Services Team Leader. It expects a collaborative, customer-focused mindset with strong attention to detail and adaptability.

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Required Skills

Social Media Monitoring
Complaint Resolution
Customer Retention
Escalations Management
Account Research
Policy Review
Cross-Functional Liaison
Root Cause Analysis
Work Processing
Ownership

+19 more

Qualifications

Senior Certificate or Higher

About Takealot Group

takealot.com

Takealot is South Africa’s largest online retailer and marketplace, offering millions of products across electronics, home, beauty, books and more. Founded in 2011 and now part of the Prosus (Naspers) group, it combines its own retail inventory with a third‑party seller marketplace alongside integrated payments and logistics. The company operates fulfilment centres and local delivery services to enable fast shipping, returns and customer support, and offers a mobile app and frequent promotions to drive convenience. Consumers and merchants use Takealot for its broad selection, local infrastructure and leading brand presence in the South African e‑commerce market.

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