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Customer Engagement Rep I at Grupo Ferré Rangel - ApplyBlast

Customer Engagement Rep I

Grupo Ferré Rangel

4 months ago

Guaynabo

Hybrid

Full Time

Junior

0 applicants

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About this role

The Customer Engagement Rep I at LinkActiv Group handles inbound calls to guide customers through service orders, claims processing, and account management. This role involves resolving issues, documenting interactions accurately, and ensuring customer satisfaction while adhering to company standards and Spanish language requirements.

Responsibilities

Receive and process inbound customer calls
Guide customers on products and services
Register service orders and manage claims
Document interactions in the company system
Ensure customer satisfaction and resolve issues

Skills

About Grupo Ferré Rangel

grupoferrerangel.com

Headquarters

Guaynabo, Puerto Rico, Puerto Rico

Company Size

1001-5000 employees

Founded

1918

View Profile

Grupo Ferré Rangel is a Puerto Rico-based diversified business group with over 100 years of history and operations spanning 8 industries, including media (GFR Media), real estate (Kingbird), energy consulting (XCALA), customer engagement and BPO (LinkActiv), experiential marketing (Emotions), and education (A+). The company is dedicated to empowering, uplifting, and creating long-lasting value for the people of Puerto Rico through its diverse portfolio of businesses and services.