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Customer Engagement Rep I at Grupo Ferré Rangel - ApplyBlast

Customer Engagement Rep I

Grupo Ferré Rangel

5 days ago

Guaynabo, Puerto Rico, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The Customer Engagement Rep I position involves receiving inbound calls to guide customers, process service orders, and resolve inquiries while ensuring high levels of customer satisfaction. The role requires maintaining accurate records, documenting interactions, and adhering to company policies and quality assurance procedures. This full-time role demands strong communication skills, empathy, and proficiency in Microsoft Office and Spanish.

Responsibilities

Guide customers on products, services, and pricing
Process service orders and register claims
Document interactions and confirm agreements

Skills

About Grupo Ferré Rangel

grupoferrerangel.com

Headquarters

Guaynabo, Puerto Rico, Puerto Rico

Company Size

1001-5000 employees

Founded

1918

View Profile

Grupo Ferré Rangel is a Puerto Rico-based diversified business group with over 100 years of history and operations spanning 8 industries, including media (GFR Media), real estate (Kingbird), energy consulting (XCALA), customer engagement and BPO (LinkActiv), experiential marketing (Emotions), and education (A+). The company is dedicated to empowering, uplifting, and creating long-lasting value for the people of Puerto Rico through its diverse portfolio of businesses and services.