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Customer Engagement Rep II at Grupo Ferré Rangel - ApplyBlast

Customer Engagement Rep II

Grupo Ferré Rangel

17 days ago

Guaynabo, Puerto Rico, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The Customer Engagement Rep II is a full-time role focused on guiding customers through inbound calls, processing service orders, and resolving inquiries related to products, services, and pricing. The position requires maintaining accurate records, ensuring customer satisfaction, and adhering to company policies and quality assurance procedures. This role demands strong bilingual communication skills in English and Spanish, along with proficiency in Microsoft Office applications.

Responsibilities

Guide customers on products, services, and pricing
Process service orders and register claims
Document interactions and confirm agreements

Skills

About Grupo Ferré Rangel

grupoferrerangel.com

Headquarters

Guaynabo, Puerto Rico, Puerto Rico

Company Size

1001-5000 employees

Founded

1918

View Profile

Grupo Ferré Rangel is a Puerto Rico-based diversified business group with over 100 years of history and operations spanning 8 industries, including media (GFR Media), real estate (Kingbird), energy consulting (XCALA), customer engagement and BPO (LinkActiv), experiential marketing (Emotions), and education (A+). The company is dedicated to empowering, uplifting, and creating long-lasting value for the people of Puerto Rico through its diverse portfolio of businesses and services.