Customer Engineer (AI)

Telli(2 months ago)

RemoteFull TimeJunior$68,794 - $92,169 (estimated)Customer Operations

About this role

A Customer Engineer (AI) at telli acts as the primary technical liaison for key account customers, facilitating the design, deployment, and scaling of AI voice agents to enhance customer communication. Responsibilities include troubleshooting technical issues, improving customer self-service capabilities, and collaborating with product and engineering teams to incorporate customer feedback. The role requires a solid software engineering foundation and strong communication skills, particularly in English and German, to effectively support customers and refine the platform.

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Required Skills

Customer Success
Technical Support
AI Agent Design
Implementing Solutions
Troubleshooting Issues
Documentation Improvement
Customer Insights
Building Integrations
Communication Skills
Software Engineering

+3 more

Qualifications

BS in Computer Science or related field
Experience from coding bootcamp
Understanding of business informatics
Experience in building AI agents

About Telli

www.telli.com

Telli is an AI call automation platform that aims to enhance sales processes by automating outreach and engaging customers through human-like interactions. Their AI Sales Agent significantly boosts engagement rates while reducing operational costs, all while integrating seamlessly with existing CRM systems. With features designed to support various industries, including healthcare, finance, and real estate, telli transforms the customer journey, enabling companies to turn leads into sales opportunities efficiently. Backed by significant investments, the company is redefining how businesses manage call operations with next-gen technology.