Customer Support Engineer - Seoul

Cohere(1 month ago)

South KoreaOnsiteFull TimeMedior$114,969 - $154,238 (estimated)Revenue

About this role

The Customer Support Engineer at Cohere serves as a crucial link between the company's AI technology and enterprise customers, addressing technical inquiries and facilitating seamless API integration. Responsibilities include debugging issues, creating self-service resources, and tracking support tickets while sharing customer insights with Product and Engineering teams to enhance product development. The role demands strong communication skills in both Korean and English, along with technical expertise in programming and familiarity with tools like Docker and cloud platforms.

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Required Skills

Customer Support
Technical Inquiries
API Integration
Debugging
Troubleshooting
Collaborating
Self-Service Resources
Support Tickets
Communication Skills
Python

+10 more

Qualifications

Strong fluency in both Korean and English

About Cohere

cohere.com

Sanity is a platform that provides flexible content management solutions tailored for developers, marketers, and content creators. By utilizing a real-time collaborative editor and structured content, it allows users to build and manage high-performance applications and websites. Sanity’s APIs and flexible data model enable seamless integration with various frameworks and technologies, empowering users to deliver customized content experiences. With features like query-driven content fetching and an extensible plugin system, Sanity is designed to enhance productivity and scalability for teams of all sizes.