Customer Engineer Team Lead
Hawk
About this role
The Customer Engineer Team Lead at Hawk is responsible for building and managing a high-performing technical support team to ensure platform stability and reliability for global clients. This role involves acting as the primary technical escalation point, troubleshooting complex issues, and collaborating closely with engineering, infrastructure, and information security teams. The Team Lead will also support pre-sales efforts by providing technical input on implementation solutions and RFPs, while utilizing coding skills and infrastructure knowledge to analyze system behavior and drive process improvements.
Skills
About Hawk
hawk.aiHawk is a leader in anti-money laundering (AML) and counter-financing of terrorism (CFT) technology, leveraging explainable AI to enhance risk detection and improve operational efficiency. Its innovative platform offers integrated solutions such as transaction monitoring, payment screening, and customer verification, designed to identify financial crime while significantly reducing false positives. Serving various industries, including banking, payment companies, and fintech, Hawk aims to empower organizations by streamlining fraud prevention and compliance processes. Recognized for its advancements in the field, Hawk continues to be a trusted partner in the fight against financial crime.
Recent company news
First-year Iowa head coach Ben McCollum now in select company
1 day ago
Tony Hawk
6 days ago
Sikorsky Converts BLACK HAWK® into U-Hawk™, A Battle-Ready Autonomous UAS
Oct 13, 2025
Black Hawk Co. Supervisor charged with sexual abuse
Oct 8, 2025
Saratoga County business adds employees, equipment: 'We just keep growing' - Albany Business Review
Nov 16, 2025
About Hawk
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Hawk.
Salary
$141k – $183k
per year
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