Customer Engineer Team Lead

Hawk

3 months ago

3.8 on Glassdoor

London, United Kingdom

Hybrid

Full Time

Manager

0 applicants

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About this role

The Customer Engineer Team Lead at Hawk is responsible for building and managing a high-performing technical support team to ensure platform stability and reliability for global clients. This role involves acting as the primary technical escalation point, troubleshooting complex issues, and collaborating closely with engineering, infrastructure, and information security teams. The Team Lead will also support pre-sales efforts by providing technical input on implementation solutions and RFPs, while utilizing coding skills and infrastructure knowledge to analyze system behavior and drive process improvements.

Skills

About Hawk

hawk.ai

Hawk is a leader in anti-money laundering (AML) and counter-financing of terrorism (CFT) technology, leveraging explainable AI to enhance risk detection and improve operational efficiency. Its innovative platform offers integrated solutions such as transaction monitoring, payment screening, and customer verification, designed to identify financial crime while significantly reducing false positives. Serving various industries, including banking, payment companies, and fintech, Hawk aims to empower organizations by streamlining fraud prevention and compliance processes. Recognized for its advancements in the field, Hawk continues to be a trusted partner in the fight against financial crime.