Customer Engineer Team Lead
Hawk(2 months ago)
About this role
The Customer Engineer Team Lead at Hawk oversees the development and management of a technical support team dedicated to ensuring the reliability of their AI-driven anti-money laundering and fraud detection platform. This role serves as a bridge between clients, customer-facing teams, and core engineering teams, providing technical guidance, resolving complex issues, and supporting pre-sales activities. Key responsibilities include technical escalation management, problem resolution, system analysis, and collaboration with various stakeholders, requiring strong expertise in coding, cloud infrastructure, and security principles. The position demands a hands-on leader with excellent communication skills and a proven track record in technical support or application support.
Required Skills
- Team Leadership
- Technical Escalation
- Problem Resolution
- Pre-sales Support
- Solution Design
- Code Analysis
- Infrastructure Acumen
- Security Principles
- Collaboration
- Process Improvement
+13 more
About Hawk
hawk.aiHawk is a leader in anti-money laundering (AML) and counter-financing of terrorism (CFT) technology, leveraging explainable AI to enhance risk detection and improve operational efficiency. Its innovative platform offers integrated solutions such as transaction monitoring, payment screening, and customer verification, designed to identify financial crime while significantly reducing false positives. Serving various industries, including banking, payment companies, and fintech, Hawk aims to empower organizations by streamlining fraud prevention and compliance processes. Recognized for its advancements in the field, Hawk continues to be a trusted partner in the fight against financial crime.