Enterprise Customer Success Manager

Hawk(22 days ago)

RemoteFull TimeSenior$119,028 - $159,960 (estimated)Sales & Business Development

About this role

The Enterprise Customer Success Manager at Hawk is responsible for fostering and expanding relationships with enterprise clients in the banking and financial sectors. This role entails developing strategic account plans, driving product adoption, monitoring account health, and delivering value by aligning Hawk’s AI-supported AML solutions with client objectives. Key tasks include collaborating with internal teams to resolve issues, preparing performance reports, and identifying growth opportunities while ensuring high customer satisfaction and retention rates.

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Required Skills

Customer Success
Account Management
Client Relationships
Product Adoption
Strategic Planning
Performance Reporting
Regulatory Frameworks
Communication Skills
Project Management
CRM Tools

+5 more

About Hawk

hawk.ai

Hawk is a leader in anti-money laundering (AML) and counter-financing of terrorism (CFT) technology, leveraging explainable AI to enhance risk detection and improve operational efficiency. Its innovative platform offers integrated solutions such as transaction monitoring, payment screening, and customer verification, designed to identify financial crime while significantly reducing false positives. Serving various industries, including banking, payment companies, and fintech, Hawk aims to empower organizations by streamlining fraud prevention and compliance processes. Recognized for its advancements in the field, Hawk continues to be a trusted partner in the fight against financial crime.