Customer Enquiries Consultant

The Customer Enquiries Consultant at nbn serves as the first point of contact for external enquiries, handling interactions via phone and email while delivering high-quality customer service. The role supports end users across all stages of their journey and requires strong communication skills, product knowledge, and the ability to resolve issues efficiently and empathetically. Consultants manage their own workload, meet performance targets, and contribute to continuous improvement efforts in a dynamic, customer-focused environment.