Customer Service Representative (6m FTC)

carwow(2 months ago)

HybridFull TimeJunior$63,182 - $83,778 (estimated)Sell My Car

About this role

A Customer Service Representative at Carwow is responsible for delivering exceptional support to customers via phone, email, live chat, and other channels, ensuring a positive experience throughout their car-changing journey. This role requires effective communication skills and the ability to resolve issues efficiently while collaborating with internal teams to enhance service quality. Additionally, the representative will gather customer feedback to identify areas for improvement and maintain accurate records of interactions.

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Required Skills

Customer Service
Effective Communication
Problem Solving
Active Listening
Empathy
Time Management
Feedback Incorporation
Multitasking
Record Keeping
Team Collaboration

+7 more

About carwow

www.carwow.co.uk

Carwow is a digital marketplace that simplifies the car buying process by connecting consumers with retailers and dealers in the automotive industry. It offers a platform where users can compare prices, read reviews, and find the best deals on new and used vehicles from a range of automotive retailers. Additionally, Carwow provides valuable insights and tools to help potential buyers make informed decisions, enhancing the overall purchasing experience. With a focus on transparency and ease of use, Carwow aims to revolutionize how people buy cars.