Customer Escalation Specialist - Networking (Shift 2)

An entry-level Customer Escalation Specialist supports Federal Government customers with technical support case resolution, account access, and logistics issues via telephone and correspondence. This hybrid role requires working a rotating 24x7 shift schedule, utilizing Juniper's Apex GovCloud Service Console and CRM to provide post-sales support and escalate complex issues to specialized teams. Employees must demonstrate strong communication skills and basic networking knowledge while adhering to strict service level agreements.