Customer Escalation Specialist - Networking (Shift 3)

This entry-level role supports Federal Government customers within the networking industry by resolving escalated cases across a 24x7 shift model. Employees provide post-sales support, manage logistics for returns, and handle inquiries regarding software, licenses, and contract warranties using specific service consoles and CRM systems. The position requires a hybrid approach with two in-office days per week and close collaboration with global customer care teams.