Customer Excellence Representative with French

Iron Mountain is seeking a Customer Excellence Representative with French to join its Customer Excellence team, delivering end-to-end support for service, billing, and issue resolution while ensuring professional and empathetic customer communication. The role involves managing the post-sales customer lifecycle, facilitating onboarding, analyzing customer data, and resolving billing discrepancies to maintain customer loyalty and satisfaction. This position requires strong analytical skills, proficiency in ERP systems, and a customer-first mindset to drive growth and operational excellence.