Customer Experience Advisor - German Speaking

Quadient

1 month ago

London, United Kingdom

Hybrid

Full Time

Junior

0 applicants

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About this role

The Customer Experience Advisor at Quadient is responsible for providing first-level support to customers via multiple channels, managing customer queries related to services, accounts, and payments. The role involves resolving issues efficiently, updating CRM, and liaising with other teams to ensure customer satisfaction.

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About Quadient

quadient.com

Quadient is a global technology company that helps organizations design, automate and deliver meaningful customer experiences across physical and digital channels. It provides customer communications management (CCM) and document process automation software, mailing and shipping systems, and parcel locker and logistics solutions, plus services for journey mapping and personalization. Quadient combines hardware, cloud software and professional services to improve operational efficiency, compliance and personalized engagement for enterprises and postal operators worldwide. Founded from a long heritage in mail and mailing equipment (formerly Neopost), Quadient focuses on connecting companies and customers through smarter communications.