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Customer Experience Agent — Tier 1 at Jobgether - ApplyBlast

Customer Experience Agent — Tier 1

Jobgether

3 days ago

Remote

Full Time

Junior

0 applicants

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About this role

The Customer Experience Agent — Tier 1 is a fully remote, full-time role responsible for providing timely and professional customer support across multiple channels. The position focuses on first-level issue resolution, case escalation, and maintaining accurate CRM documentation while ensuring high customer satisfaction. The agent collaborates with internal teams and follows established workflows to deliver consistent, high-quality service.

Responsibilities

Respond to customer inquiries and resolve routine issues across multiple communication channels
Escalate complex cases and document interactions accurately in the CRM system
Monitor open cases and follow up to ensure complete resolution and customer satisfaction

Skills

About Jobgether

jobgether.com

Headquarters

Brussels, Belgium

Company Size

11-50 employees

Founded

2020

View Profile

Jobgether is a remote job platform and career tool designed specifically for senior professionals with 10+ years of experience. It uses AI-powered matching to surface relevant remote and flexible roles, providing match scores, CV review, LinkedIn optimization, and one-click auto-apply. The platform also offers networking guidance and career coaching to help experienced professionals improve their positioning and land the right opportunities faster.